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Customer Support

Shipping and Delivery

  1. Eligibility: Our Returns Policy outlines the conditions for returning products. Generally, items must be in unused, resalable condition.

  2. Return Process: Follow our step-by-step guide on how to initiate a return. We provide a return form for your convenience.

  3. Return Shipping: Depending on the reason for the return, you may be responsible for return shipping costs. Details are in our policy.

Returns & Exchanges

Refund Policy

At SHOPTEALNATION.com, we strive to ensure your utmost satisfaction with every purchase made on our site. However, if you are not entirely satisfied with your purchase, we’re here to help!

30-Day Return Policy: We offer a 30-day return policy, starting from the date of delivery, for eligible products. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Refund: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags attached. Items that do not meet these criteria will not be considered for a refund.

Non-Refundable Items: Items will be marked as NON-RETURNABLE

Refund Process: If you meet the eligibility criteria and wish to return an item, please contact our customer support team at [email protected] within the 30-day period. Our staff will guide you through the return process and with instructions on how to return the item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Return Shipping: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: In the case of receiving a damaged or defective item, please contact us immediately upon receipt. We will assess the situation and provide instructions for returning the item or arranging for a replacement or refund.

Contact Us: If you have any further questions about our refund policy or need assistance with a return, please contact our staff at [email protected]. We are here to assist you and ensure a TEAL NATION EXPERIENCE!

Please note that this refund policy applies only to purchases made directly through SHOPTEALNATION.com. For items purchased through third-party sellers or retailers, their respective refund policies and procedures will apply.

This refund policy is subject to change at the discretion of SHOPTEALNATION.com without prior notice.

Thank you for shopping at TEAL NATION!

Teal-Nation

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